Last updated: 01.05.2026
Thank you for shopping at Julidecals. We want you to be satisfied with your purchase. Please read our policy carefully before placing an order.
1. Returns
If you are not completely satisfied with your purchase, you may request a return under the following conditions:
- The item must be unused and in its original condition
- The return request must be made within 14 days of delivery (EU/UK customers)
- The item must be returned within 14 days after approval
To initiate a return, please contact us through our website.
2. Non-Returnable Items
The following items cannot be returned or refunded:
- Custom or personalized products
- Items made to order
- Used or damaged items not due to our error
Custom and personalized products are final sale and cannot be returned unless they arrive defective or incorrect.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within a reasonable timeframe.
Shipping costs are non-refundable unless the return is due to our error.
4. Exchanges
We replace items only if they are defective, damaged, or incorrect.
If you need an exchange, please contact us with details and photos of the issue.
5. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery.
Please include photos of the item and packaging so we can resolve the issue quickly.
6. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost returns.
7. EU 14-Day Right of Withdrawal
If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days without providing a reason.
This right does not apply to custom or personalized products.
8. Late or Missing Refunds
If you have not received your refund, please first check with your bank or payment provider, as processing times may vary.
9. Contact Us
If you have any questions about returns or refunds, please contact us through our website.